FAQs
Postage and Delivery Costs
What are the delivery costs?
We offer free delivery on all orders. An option for a next day delivery is available for an additional £1.50.
How long will it take to receive my order?
Standard free shipping will take 2-3 working days. Expedited orders will usually be delivered the following day from dispatch.
What is the order cut off time?
All orders placed before 2pm will be dispatched the same day. (Mon-Fri)
Who do you use as a courier?
We use Royal Mail for all orders.
Recycling Information
How do I recycle my empty ink cartridges?
We provide a prepaid recycling bag with every order. Simply pop in your empty/old ink cartridges, seal and post using any Royal Mail postbox/delivery office!
What ink cartridges can I recycle?
We accept original and compatible HP and Canon inkjet cartridges. We currently do accept toner/laser cartridges.
Why is it important to recycle ink cartridges?
Millions of cartridges are discarded in landfills each year. Recycling ink cartridges keeps them out of landfill, where they take hundreds if not thousands of year to degrade.
Returns and Refunds
What is your returns policy?
We accept returns 30 days from delivery date. Please note items must be returned in the same condition they were received, unused. We are unable to accept returns of opened goods.
How long will my refund take?
Refunds will be processed back to your original payment method 3-5 working days after we receive the item.
My ink cartridge does not work!
If your ink cartridge is not working, please refer to our help page.